English language learning quality at tertiary institutions from learners’ perspective

The enhancement of learning foreign languages is indeed in all levels of education, considerably significant for tertiary education level. This study aims to discover the determinants of the English learning quality of the learners in tertiary education institutions in Ho Chi Minh City with the employment of qualitative and quantitative research methods with two types of secondary data and primary data. The former is from published journals, books, and other sources such as websites, business, and educational organizational reports, etc., and the latter is completed with interviews with seven experts, 3 group discussions and 3 three in-depth structured interviews, and 235 respondents for the questionnaire from the random sampling technique. The findings show, from the learners’ perspective, five factors affecting English language learning quality namely (1) Students’ Motivation & Attitude, (2) Quality of Teaching facilitators, (3) Learning environment, (4) Students’ Objectives, and (5) Teaching Curriculum. The author expects to learn additional perspectives on higher education quality and draw out some recommendations to the related authorities in the related issues.